Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website operated by Urethane Foam Options, Inc. ("UFO," "we," "us," or "our") at pkgfoam.com (the "Site"), as well as any purchases of products or services from UFO. By accessing or using the Site, submitting a quote request, or purchasing products from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or purchase our products.

1. Company Information

2. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site in any way that violates any applicable federal, state, local, or international law or regulation, or to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site.

You must be at least 18 years old to use the Site or purchase products from us. By using the Site, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3. Products and Services

UFO manufactures and sells foam-in-place urethane packaging chemicals, plastic film, packaging supplies, and related products. Product descriptions, specifications, and other information on the Site are provided for general informational purposes. While we strive to ensure accuracy, we do not warrant that product descriptions, pricing, or other content on the Site are error-free, complete, or current.

We reserve the right to modify, discontinue, or update products and pricing at any time without prior notice. All prices are quoted in U.S. dollars unless otherwise stated.

4. Orders and Payment

All orders are subject to acceptance by UFO. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund.

Payment terms will be specified at the time of order and may vary based on account status, order volume, and credit terms. All accounts are expected to be paid in accordance with the agreed-upon terms.

5. Shipping and Delivery

UFO ships products directly to customers throughout the United States. Shipping costs, delivery times, and carrier selection are determined at the time of order and may vary based on order size, destination, and product type. Delivery dates are estimates only and are not guaranteed.

Risk of loss and title to products pass to you upon delivery to the carrier. You are responsible for inspecting shipments upon receipt and reporting any damage or discrepancies within a reasonable timeframe.

6. Returns and Compatibility Guarantee

UFO stands behind the compatibility of our chemicals with your foam-in-place equipment. In the rare event that our chemicals are incompatible with your equipment, we offer a full refund for the incompatible product. To initiate a return or compatibility claim, please contact us at 909-714-2358 or info@pkgfoam.com.

Returns for reasons other than incompatibility are handled on a case-by-case basis. Products must be in their original, unopened containers and in resalable condition. Shipping costs for returns may be the responsibility of the buyer unless the return is due to our error.

7. Quotes and Pricing

UFO provides free quotes to prospective customers based on their operation details, equipment, and volume requirements. Quotes are valid for 30 days from the date of issue unless otherwise stated. Pricing is subject to change based on raw material costs, shipping rates, and market conditions. All quoted prices are exclusive of applicable taxes and shipping unless explicitly stated otherwise.

8. Product Use, Safety, and Compliance

Our foam-in-place chemicals are industrial products intended for use by trained personnel in accordance with applicable safety guidelines. By purchasing and using our products, you agree to:

UFO is not responsible for any damages, injuries, or losses resulting from improper use, storage, handling, or disposal of our products, or from failure to follow SDS guidelines and applicable safety regulations.

9. Equipment Compatibility Disclaimer

While our chemicals are formulated to be compatible with a wide range of foam-in-place dispensing equipment, including Sealed Air Instapak systems and other popular brands, UFO does not guarantee compatibility with every machine or configuration. We recommend contacting us to confirm compatibility with your specific equipment before placing your first order.

UFO is not affiliated with, endorsed by, or sponsored by Sealed Air Corporation or any other equipment manufacturer. All product and company names are trademarks or registered trademarks of their respective holders. References to specific equipment brands are for compatibility information purposes only.

10. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Urethane Foam Options, Inc. or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content on the Site without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by applicable law, UFO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Site or our products and services.

In no event shall our total liability to you for all claims arising from or related to the Site or our products exceed the total amount you paid to UFO for the specific products giving rise to the claim during the twelve (12) months preceding the claim.

12. Disclaimer of Warranties

The Site and all content, products, and services provided through the Site are offered on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information on the Site.

13. Indemnification

You agree to indemnify, defend, and hold harmless Urethane Foam Options, Inc., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Site, your purchase or use of our products, your violation of these Terms, or your violation of any rights of a third party.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in San Bernardino County, California, and you consent to the personal jurisdiction of such courts.

15. Changes to These Terms

We may revise these Terms at any time by updating this page. The "Last Updated" date at the top of this page indicates when the Terms were last revised. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Contact Us

If you have any questions about these Terms, please contact us: